Shipping

WHAT SHIPPING CARRIERS DO YOU USE?

We ship with USPS

HOW MUCH DOES SHIPPING COST?

It depends on what service you choose but you can calculate your shipping cost right on your shopping cart before you proceed to checkout. These are the options:

For orders being sent within the USA:

  • First Class Shipping with the USPS starts at under $4. 
  • USPS Priority Mail Shipping Starting at $6.50.
  • USPS Express Mail Shipping starting at $20.95. 
  • Cost for all increases with larger orders

For orders being sent outside the USA:

  • First Class Package with the USPS starts at around $15.00.
  • USPS Priority Mail International starts at around $55.00.
  • USPS Priority Mail Express starts at around $69.00.
  • Prices for all services increase with larger orders.

WHEN WILL YOU SHIP MY ORDER?

We ship Monday through Friday except for Federal holidays. We ship all orders received by 10am CST on the same day.

WHEN WILL I RECEIVE MY ORDER?

Once your order is packaged, you will receive an e-mail with a tracking number.

For orders being sent within the USA:

  • First Class Shipping: Usually 3-5 business days.
  • Priority Mail Shipping: Usually 2-3 business days.
  • Priority Mail Express Shipping: the earliest arrival is the next business day by 10am, the latest arrival is in 2 business days by 3pm on the last day.
  • Arrival Dates are NOT Guaranteed

For orders being sent outside the USA:

  • First Class Packages: 9 to 15 business days
  • USPS Priority Mail International: 6 to 12 business days 
  • USPS Priority Mail Express: 7 business days 

Dates are not guaranteed, and depends greatly on you local customs office. 

IS MY ORDER INSURED?

Orders being shipped within the USA:

  • First Class Shipping: No Insurance Included.
  • Priority Mail Shipping: Up to $50.00 worth of insurance with the USPS.
  • Priority Mail Express Shipping: Up to $100 worth of insurance with the USPS.

Insurance is through USPS. They do not cover stolen packages or packages marked as delivered even if they did not arrive.

They primarily only cover damages to packages as long as you keep all evidence and you file the claim.

For faster and better service we recommend buying your insurance through our third party provider using the insurance link on the left side menu.

Orders being shipped OUTSIDE the USA:

  • International First Class: does not have insurance.
  • Priority Mail International shipments containing merchandise are insured against loss, damage, or missing contents up to $200 at no additional charge by the USPS.
  • Priority Mail Express International includes insurance for merchandise up to $200 against loss, damage, or missing contents.

The insurance included by the USPS is managed by the USPS; they do not cover stolen packages or packages marked as delivered even if they did not arrive. They mainly only cover damages to packages as long as you keep all evidence and you file the claim.

For faster and better service we recommend buying your insurance through our third party provider using the insurance link on the left side menu.

WHAT IF MY PACKAGE IS LOST OR DAMAGED?

1. Ooh! Stencils cannot be held responsible for lost or damaged packages once shipped to the address on your most recent invoice. We pack according to USPS guidelines to help prevent any damage to your order but we cannot control what happens to your package once we mail it out. This is why we strongly advise getting shipping insurance, mentioned above.

2. If needed, you can file a claim with the USPS. You can submit your claim at www.USPS.com. You will need your tracking number, a picture of your damaged product, the packaging it came in, and a picture of your invoice. Save the shipping container and products until it is resolved. They may very likely ask you to bring the damaged items into the post office to complete the claim.

4. If your package was never marked as delivered and you used USPS insurance contact them immediately with your tracking number.

5. If your package was marked as delivered but you never received it, contact the USPS right away. There is no guarantee that they will resolve your issue, but sometimes if you report what was lost they may be able to find it if it was left on a truck. Double check the address that you entered while checking out to make sure that it was sent to your current address.

INTERNATIONAL SHIPPING POLICIES

Customs forms are marked accurately; so that your package will be identified as “Merchandise” with the actual value of your products. We cannot make any exceptions to this. 

Though most packages shipped overseas arrive with no issues, there are some risks with shipping internationally. Customs may hold your package longer than exptected, you may be required to pay custom fees, and it may be difficult to track your package once it leaves the U.S.A. In some cases, packages are lost during transit or at customs. 

The average shipping time for international orders is 14 days, though sometimes orders arrive in a week, while other times it can take 2 months or longer. Sometimes orders are rejected by customs and are sent back to us. Please take these risks in consideration. We do not issue refunds for shipping costs if a package is sent back to us by customs or the customer, or if the package is lost. 

Please check with your government to see if you will be responsible for any duties or fees once your package arrives to your country. We are also not responsible for packages that get rejected because of a violation to your country's regulations.

Ooh! Stencils cannot be held responsible for the loss or damage to your order once it is sent out, so Express Mail International Shipping or the addition of Shipping Insurance is strongly advised, though if you package is lost, the Express shipping cost cannot be refunded.